Open Records

Please note: Due to the Coronavirus pandemic and SB 150, you may expect a response to your request, within ten (10) days.

Louisville Metro Emergency Services processes open records requests for its divisions of MetroSafe 911 and Emergency Medical Services (EMS).  For information on open records requests from other agencies click here.

HOURS:  M-F  8:00am to 4:00pm


  • MetroSafe has 911 records only.  For police reports please contact the law enforcement agency that made the report. MetroSafe does not possess any video records.


OPEN RECORDS REQUEST - Emergency Medical Services (EMS)


Please note: LMEMS cannot provide patient run reports via an open records request. Consistent with our obligation under federal health privacy laws to disclose private individual health information only when we have taken adequate measures to protect its privacy and security, we require that a patient or a patient’s representative must pick up patient care records in person and show a photo ID. A patient’s representative must also provide proof that he/she is entitled to obtain the medical record, through power of attorney or executor/executrix of estate documents, legal guardianship papers, or a birth certificate if the patient is under 18 years of age. Attorneys representing a patient may also provide a signed patient authorization or subpoena. To make a request for patient care reports, please contact the EMS Billing Department at 609 W. Jefferson St., or by phone at 574-4404.



NEW RULES DUE TO COVID-19: Emergency Services or LMPD staff will contact you with a response within TEN business days after your request is received.

There is sometimes a charge associated with procuring records. This depends on several factors including, but not limited to, the medium provided and the entity requesting. You can view our standard copy and electronic processing charges by clicking here. If your open records request requires a payment to Louisville Metro Government, payment is required PRIOR to the release of records. Payment must be made for the exact amount and submitted in cash or check. Make check payable to Louisville Metro Government and mail to Emergency Services Open Records, 410 S. 5th Street, 3rd Floor, Louisville, KY 40202.

Emergency Services maintains various records including 911 calls and dispatch records for the Louisville Metro Police Department (LMPD), the Louisville Fire Division and Emergency Medical Services (EMS). Records are available to the public under Kentucky Revised Statutes (KRS) 61.870-61.884 and the Open Records Policy of Louisville Metro Government.

Please note that requests for information as opposed to requests for specifically described public records may not be honored. Click here for more information. All public records must be open for inspection unless the records are exempted by one or more of the fourteen exemptions found in the Kentucky Open Records Act. Certain records qualifying for exemption can be viewed in KRS 61.878.

Call 502-572-3530 for recorded information.

Email us at [email protected]

Fax us at 502-572-3540


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