LENSAlert & Smart911

You can now opt-in for LENSAlert with your cell phone. Just text "LENSAlert" to 67283 to start getting emergency notifications.

In August 2016 Louisville Metro Emergency Services teamed up with Bullitt County, Oldham County, and Washington County to create a regional emergency notification system – Louisville Emergency Notification System (LENSAlert).  Its enhanced capabilities include using all communications modes to send alerts – mobile phones, landlines, email, text, social media, IPAWS-OPEN.  Take another step in being prepared for disasters and sign up for LENSAlert today.

 

LENSAlertsmart911

In addition to receiving notifications, individuals can create a Safety Profile for themselves and their household that can include any information they want 9-1-1 and first responders to have in the event of an emergency. When individuals make an emergency call, their Safety Profile is automatically displayed to the 9-1-1 call taker, allowing them to send the right responders to the right location with the right information. Information about medical history, allergies to medication, number of residents in a home and even a picture of the family dog can all be added to a Safety Profile.

Frequently Asked Questions About Smart911

 

For more information about our vendor:

Rave Mobile Safety

 

 

 

 

 


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Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.