About Us

Emergency Services - Our Mission

The mission of Louisville Emergency Services is to provide high quality and compassionate emergency and non-emergency response to the citizens and visitors of Louisville Metro and its local, state and regional partners in order to achieve the most favorable outcomes for people, property and the environment.

Emergency Services Org Chart

Annual Reports
Hazard Mitigation Plan
Emergency Operations Plan

 

Divisions of Emergency Services

Emergency Management Agency coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery and mitigation efforts. It is your emergency response team for the entire community.

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies. 

MetroSafe 911 takes your emergency calls and connects you to police, fire department, emergency medical help and other first responders. It's your primary help line. 

MetroCall 311 takes your non-emergency calls and provides customer service. It's your connection to the city government.

Office of Special Events is committed to providing local and visiting events with the highest quality of service and customer care. Hosting your event in Louisville Metro means dedicated staff and resources are available to support and accommodate your needs.

Communications Technology Services supports our public safety and public wervice partners with state of the art technology.  They maintain our robust radio system, phones, computers, and other interfaces. 

Public Information directs our outreach programs and seeks to inform and educate the public about our public safety mission.  

 

 

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more now.

Report Something to Us!

  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.