About Us

Emergency Services - Our Mission

The mission of Louisville Metro Emergency Services is to provide high quality and compassionate emergency and non-emergency response to the citizens and visitors of Louisville Metro and its local, regional, and state partners in order to achieve the most favorable outcomes for people, property, and the environment.

Organizational Chart

Executive Director

Edward "Jody" Meiman

  • Dr. Raymond Orthober - Medical Director
Deputy Director

Kelly Jones

  • Special Events
  • Emergency Management
Administration & Public Safety

Michael Bennett


Angela Downes

Communications & Technology

Trevin Hunter


Divisions of Emergency Services

Emergency Management Agency coordinates the work of 95+ agencies during disasters. It supports you and first responders with disaster preparation, response, recovery, and mitigation efforts. It is the emergency response team for the entire community.

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies. 

MetroSafe 911 takes your emergency calls and connects you to the police, fire department, emergency medical assistance, and other first responders. It's your primary help line. 

Metro311 takes your non-emergent calls and provides customer service. It's your connection to city government.

Office of Special Events is committed to providing local and visiting events with the highest quality of service and customer care. Hosting your event in Louisville Metro means dedicated staff and resources are available to support and accommodate your needs.

Crisis Call Diversion Program (CCDP) focuses on diverting non-emergent mental health related calls away from the Louisville Metro Police Department (LMPD) and to a Behavioral Health Hub located in the 911 Center. 


Other Functional Groups within Emergency Services

Communications Technology Services supports our public safety and public service partners with state of the art technology. They maintain our robust radio system, phones, computers, and other interfaces. 

LMEMS CPR Center is a national American Heart Association accredited teaching center. It provides first aid and CPR certification to the public as well as provides oversight and support for its affiliated instructors.

Public Information directs our outreach programs and seeks to inform and educate the public about our public safety mission. It also publishes agency reports and responds to open records requests.

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Use the Metro311 Online Portal,
our 311 mobile app or email to report something to us!

Call Metro311 at 311 or (502) 574-5000

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