Emergency Services

Divisions of Emergency Services


LMEMS Thunder Over Louisville Detail

​​​​​​Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies.

MetroSafe Building

MetroSafe 911 takes your emergency calls and connects you to police, fire department, EMS, and other first responders. It's your primary help line.


Emergency Management Agency

Emergency Management Agency coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery, and mitigation efforts.


Metro311 takes your non-emergency calls and provides customer service. It's your connection to city government.


Start your career with Louisville Metro EMS.
Earn pay and benefits as an EMT Recruit
while training to become a certified
Emergency Medical Technician.  
Click here to apply for EMS positions.


Learn more about the Metro311 portal and app!


Enter your address and MyLouisville will find nearby city services in the following categories:

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Find your garbage, recycling, yard waste and large-item set-out dates. Sign up for large-item set out and street sweeping reminders by email and text!

Use the Metro311 Online Portal,
our 311 mobile app or email to report something to us!

Call Metro311 at 311 or (502) 574-5000

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