Emergency Services

Divisions of Emergency Services


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​​​​​​Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies.

MetroSafe Building

MetroSafe 911 takes your emergency calls and connects you to police, fire department, EMS, and other first responders. It's your primary help line.


Emergency Management Agency

Emergency Management Agency coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery, and mitigation efforts.


Metro311 takes your non-emergency calls and provides customer service. It's your connection to city government.


Start or expand your career with Louisville Metro Emergency Services!
Now hiring:
Lateral 911 Call Takers 
Lateral 911 Dispatchers
911 Telecommunicator Trainees
Metro311 Customer Service Center Specialists
NCIC Specialists
EMT Recruits
EMS Paramedics
EMS Advanced EMTs




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Find your garbage, recycling, yard waste collection days. Schedule a Large Item Pickup appointment and sign up for street sweeping alerts!

Use the Metro311 Online Portal,
our 311 mobile app or email to report something to us!

Call Metro311 at 311 or (502) 574-5000

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