Notice: The Metro311 Service Request Portal and the 311 mobile app will be offline from Wednesday, June 12 at 7 p.m. until Tuesday, June 18 at 8 p.m. as we prepare to launch our new and improved business & 311 portals. After June 18, there will be a new mobile app for reporting issues to 311. The link to download the app will be available on the Metro311 website after June 18. We appreciate your patience during our transition. During our outage period you can reach us by calling 311, emailing us or by chatting with us. Learn more about the new & improved portal and 311 app coming soon!

Divisions of Emergency Services

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness. It is your primary medical care provider during emergencies.

MetroSafe 911 takes your emergency calls and connects you to police, fire department, emergency medical help and other first responders. It's your primary help line.

Emergency Management Agency coordinates the work of 95 agencies during disasters. It supports you and first responders with disaster preparation, response, recovery and mitigation efforts.

Metro311 takes your non-emergency calls and provides customer service. It's your connection to the city government.