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Customer Service Search Portal

Reporting Something!

There are 4 ways to get started when you want to report something to Louisville Metro:

  1. Set up an account  - This will allow you to login in the future to report something to us and to see a history of your reports.
  2. Login to your existing account
  3. Download our mobile app and report an issue on your phone!
  4. Or just choose to report something to us anonymously for these categories:
  • Animals, Insects
  • Building & Construction
  • Business Concerns
  • Drainage & Flooding
  • Garbage & Recycling
  • Other Metro Issues
  • Other MSD Issues
  • Parks & Trails
  • Property Maintenance
  • Sewer Related Issues
  • Street & Sidewalk

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
 
Login icon   Login to your account to report something to us
Login anonymously   Login anonymously to report something to us
To look up your service request number, sign in anonymously.
   
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.