Our Services

Our Services

Information Technology Services has over 70 employees working in many areas of local government. Our department covers:

  • IT Operations
    Includes support for our datacenters, backup and recovery, infrastructure, routing/switching, telephone/VOIP operations, wireless networks, enterprise applications, security updates, video, remote access, and more.
  • Business Systems
    Enterprise systems that are used across Metro Government agencies, such as the city's award-winning website, PeopleSoft, Hansen, SharePoint, Oracle Financial System, and GIS.
  • Client Services
    Includes our helpdesk which takes over 30,000 calls and online requests per year, and our Service Level Managers who work directly with our department clients to offer technology solutions.​
  • IT Security
    Responsible for the Louisville Metro Government information security program. Committed to protecting the information of citizens, city employees and affiliates.
  • Metro Archives
    The Louisville Metro Archives storage facility has the shelf capacity to store approximately 36,000 cubic feet of boxed paper records. Approximately 32,000 cubic feet are currently in storage along with over 5,000 bound volumes of original records (including wills, deeds, marriages bonds/licenses, etc), over 5,000 maps, blueprints and drawings and over 4,000 rolls of microfilm. These items date from 1789 to the present. The public is invited to visit.  Click here to learn more.
  • MetroTV
    MetroTV is our award-winning video department on cable TV, AT&T U-verse. Our services include recording Metro Council meetings and offering them online live and archived, offering live press conference video streaming on the city's website and producing videos for all departments of metro government. Visit our website to learn more and see our program schedule.

  • Revenue Commission
    Technology Services is responsible for supporting the technology needs of the Revenue Commission, including all online tax payment services.

Our Services

The Department of Information Technology offers a variety of services to Louisville Metro Government, including:

  • Client and peripheral computer support
  • IT help desk services
  • Enterprise computing services
  • Support for enterprise email
  • Data storage
  • Support and maintenance of the city's data center
  • Support of the city's wide area network
  • Support and development of applications
  • Support of the city's award-winning website
  • Much more

The Department of Information Technology By The Numbers:

  • 270 Site Locations
  • 2Data centers
  • 3,000 Calls per month
  • 1,000 Password resets per month
  • 5,500 Users
  • 1,300 Servers and network devices
  • 3,303 Strands of fiber connecting the city's data network
  • 120 TB Data stored
  • 595 TBNear line backup storage
  • 10,000Telephone users supported
  • 5,000PCs, laptops & mobile devices

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