COVID-19 Resource Materials for Businesses and Employees
Kentucky COVID19 hotline: 1-800-722-5725
To ensure the health and safety of Kentucky families, Gov. Andy Beshear urges Kentuckians to remain Healthy at Home and follow the federal and state protocols for limiting the spread of COVID-19, which can be found at kycovid19.ky.gov. We have a responsibility to ourselves and to each other to protect everyone in our state and our community.
Visit www.healthyatwork.ky.gov for the latest state guidance on reopening and current restrictions on operations.
Louisville Metro Department of Public Health and Wellness has compiled FAQs and checklists for both businesses and employees about how to handle COVID-19 in the workplace and how to best prevent it. View those materials here.
Frequently Asked Questions
What if someone complains my business is noncompliant?
The Louisville Metro Department of Public Health & Wellness (LMPHW) is charged with investigating complaints of a business’ alleged violation of the Governor’s “Healthy at Work” framework or executive orders.
All business complaints are initially routed through the city’s call center, MetroCall 311, to LMPHW, which will take the following steps:
- Phone Contact/Counseling Session
- LMPHW personnel will contact the business, inform them of the complaint and counsel/educate them, if necessary, on how business can achieve compliance and that compliance is expected immediately.
- In-Person Visit
- If LMPHW or other Metro personnel has reason to believe that compliance has not been achieved or if another complaint is made against a business, LMPHW personnel will conduct an in-person inspection of the business. If upon inspection, the business is non-compliant or has not attempted to implement LMPHW counseling/education, LMPHW will issue a written order mandating immediate compliance. NOTE: There is no documentation provided if business is found to be in compliance.
- If, after an in-person visit, the business remains non-compliant, then LMPHW and LMPD may issue a citation that carries misdemeanor penalties and/or a fine in an amount not to exceed $500. Appeals will be available through the Court system. It is Louisville Metro's desire to work with every business to ensure compliance so that this step is not necessary.
- While the procedures set forth above are meant to provide some form of certainty in the enforcement and compliance process, LMPHW and other Metro enforcement personnel reserve the right to vary from the sequence and the compliance measures that are to be instituted as circumstances dictate. For example, if dangerous conditions exist that significantly endanger the general public, then LMPHW and/or other Metro personnel may order the immediate closure of a business on the first visit. Likewise, certain circumstances and conditions may warrant more than one visit and/or counseling sessions prior to issuing an order and/or a citation.
- If a business is closed by LMPHW and requests to be reopened, it will be required to submit a verbal or written compliance plan, which would trigger a follow-up inspection.
What if one of my employees tests positive for COVID-19?
- If the employee is a Jefferson County resident, LMPHW will notify the business via an emailed advisory. (View a sample advisory here.) If the employee lives in Indiana or another county in Kentucky, the business will be contacted either by that county’s local health department or the state health department.
- If a person who tested positive for COVID-19 worked during their infectious period, LMPHW will provide written guidance regarding COVID-19 and measures the business should take to protect other employees.
- LMPHW strives to protect the privacy of the individual to the greatest extent possible and will release the minimum amount of information necessary to prevent further illness. This may include the name, and if needed, other identifiers to help detail an employee’s time at work.
- Note that LMPHW is notified only of laboratory-confirmed cases. If an employee notifies you that their healthcare provider has diagnosed them with COVID-19 without a test, it’s important that you treat these individuals the same as if notified of a confirmed case.
- After a positive COVID-19 test, an employee should follow CDC recommendations of self-quarantining for 14 days before returning to work in order to stop the spread of the virus.
- Learn more about testing.
Footnote: The legal authority for any actions taken by Louisville Metro Public Health and Wellness and other Metro personnel are Gubernatorial Executive Orders 2020-215, 2020-246, 2020-257; 2020-258; 2020-266; Cabinet for Health and Family Services Orders dated April 27, 2020, March 23, 2020, March 19, 2020, March 17, 2020, March 16, 2020; Public Protection Cabinet Order dated March 19, 2020; Mayoral Orders 2020-001, 2020-002, Louisville Metro Public Health and Wellness Orders 20-001, 20-002, 20-003, 20-004 and KRS Chapters 39A through 39F, KRS §§ 194A.025, 212.245, 214.020(?), 241.090, 243.490, 244.120.