Coronavirus Response – find information about how local banks and credit unions are supporting customers impacted by the COVID-19 crisis.
Please contact your financial institution to learn more about these relief efforts and discuss your individual eligibility. You will need to contact your bank or credit union to participate in relief programs.
*Please refer to each bank/credit union for the most up-to-date information regarding relief efforts.
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Bank/Credit Union Name |
Website |
Response/Relief Effort Description |
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*Fifth Third Bank |
https://www.53.com/content/fifth-third/en/alerts/covid-support.html |
Special policies are in place to help address coronavirus-related hardship related to auto loans, credit card balances and loans secured by real estate. Fifth Third is offering customers up to 90-day deferments of payments without late penalties. Contact Fifth Third for more information. |
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*Truist (formerly BB&T) |
Truist offers relief measures and allows greater access to capital for borrowers. Relief measures include: payment relief assistance for clients with mortgage loans, consumer loans, personal credit cards, business credit cards and business loans; and cash flow support for retail and business clients through a number of lending programs. Contact Truist for more information. |
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*PNC Bank |
https://www.pnc.com/en/customer-service/coronavirus-update.html?lnksrc=homepage-alert |
PNC offers an array of hardship relief options for which customers may be eligible depending on their product(s) and needs. Contact PNC for more information. |
|
*first Financial Bank |
https://www.bankatfirst.com/content/first-financial-bank/home/blog.html#COVID-19 |
Offers the First Financial Coronavirus Hardship Relief Program for consumer and small business clients. Contact First Financial Bank for more information. |
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*Old National Bank |
Recognizes that some are facing unanticipated financial hardships. Contact your local Old National Banking Center for more information. |
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*U.S. Bank |
Temporarily reduced pricing on the Simple Loan, Personal Loan and the Quick Flow and Cash Flow Manager for small businesses. Contact U.S. Bank for more information. |
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*Chase Bank |
https://www.chase.com/digital/resources/coronavirus?jp_aid_a=51923&jp_aid_p=chasehome_3/hero |
Chase realizes you may have concerns about loss of work from business closures or restrictions created by local health guidelines due to COVID-19. Contact Chase Bank for more information. |
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*Woodforest National Bank |
https://www.woodforest.com/WoodforestCares/Community-Support/COVID-19 |
Woodforest National Bank offers a Coronavirus (COVID-19) Assistance Line Toll-Free 1-877-310-0116 (Mon - Sat 8 am - 6 pm CT). Contact Woodforest for more information. |
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*Park Community Credit Union |
Offers a Hardship Loan, allows members to borrow up to $5,000 for up to 36 months at 3.0% APR. Contact Park Community Credit Union for more information. |
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*Autotruck Financial Credit Union |
Autotruck COVID-19 relief options include skip a loan payment, the Pandemic Relief Loan, Certification Account Access and other relief options. Contact Autotruck Financial Credit Union for more information. |
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*Independence Bank |
https://www.1776bank.com/news/information-regarding-coronavirus-covid-19/ |
Contact Independence Bank for information. |
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*Central Bank |
Contact Central Bank for information. |
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*L&N Federal Credit Union |
Contact L&N directly to discuss L&N loans and credit cards that are experiencing financial difficulty due to the COVID-19 shutdown. |
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*Limestone Bank |
Limestone Bank understands that given these special circumstances related to COVID-19, you may find yourself in financial hardship. Contact Limestone Bank for information. |
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*Jefferson County Federal Credit Union |
Contact Jefferson County Federal Credit Union for information. |
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*Class Act Federal Credit Union |
Class Act has services in place to assist members who may be experiencing financial hardships as a result of the coronavirus pandemic: Skip-a-Pay, Smart Choice Loans, or other loan extensions. Please contact Class Act Federal Credit Union for more information. |
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*Republic Bank |
Contact Republic Bank for information. |
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Wells Fargo |
https://www.wellsfargo.com/jump/enterprise/coronavirus-response | Contact Wells Fargo for information. |
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River City Bank |
Contact River City Bank for information. |
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Metro Bank |
Contact Metro Bank for information. |
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Forcht Bank |
https://www.forchtbank.com/special-notice-regarding-coronavirus |
Contact Forcht Bank for information. |
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Bank of America |
https://about.bankofamerica.com/promo/assistance/latest-updates-from-bank-of-america-coronavirus |
Offers a Client Assistance Program. For those who need help making credit card payments on time, you can submit an online request for a payment deferral. Contact Bank of America for more information. |
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Capital One |
Contact Capital One for information. |
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Citizens Union Bank |
Offers loan payment deferral programs for amortizing residential and commercial loans. Contact Citizens Union Bank for more information. |
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Commonwealth Bank & Trust |
Offers interest-only payments and loan deferment options. Contact Commonwealth Bank & Trust for more information. |
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Commonwealth Credit Union |
Offers Member Assistance Loan and Member Assistance Skip A Payment Program. Contact Commonwealth Credit Union for more information. |
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Eclipse Bank |
Contact Eclipse Bank for information. |
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Transcend Credit Union |
https://www.transcendcu.com/resources/coronavirus--covid-19--update |
Contact Transcend Credit Union for information. |
*Bank On Louisville Financial Institution Partners
Consumer Information and Safety
Scammers are taking advantage of fears surrounding the Coronavirus. Take precautions to keep yourself safe.
! Be mindful of Coronavirus scams that could appear as emails, social media posts, calls, texts or on websites. Always check the validity of the news source. Be wary of any communication that asks you for personal information or donations.
Watch out for products that claim to cure coronavirus or guarantee coronavirus prevention.
Be wary of emails from con artists pretending to be the Centers for Disease Control or other public health organizations.
A legitimate medical provider would never ask for sensitive information through email.
Research organizations that are claiming to raise money for a coronavirus vaccine or to help victims.
Report Scams to the Attorney General’s Consumer Protection Hotline at 1-888-432-9257.
See alert from Gov. Andy Beshear and Attorney General Daniel Cameron here.
Sign up for the Federal Trade Commission’s Consumer Alerts to be notified of the latest scams that try to take your money and get your personal information – Click here to sign up.
Other helpful links related to consumer safety:
Federal Trade Commission
Consumer Financial Protection Bureau