Make a Service Request to Animal Control

On the recommendation of the Metro Department of Public Health and Wellness, Louisville Metro Animal Services is taking additional precautions, in response to COVID-19.
Animal control will only respond to serious incidents involving a human and domestic animal in-progress, or to assist first responders.
LMAS will remain open for adoptions, lost and found services, and stray pet surrenders, during business hours which are from 12-6pm, Monday through Saturday. 

LMAS Dispatchers are accessible to 24 hours a day to take service requests. For emergencies, please call 911.

To make a service request, call 473-PETS. If you do not reach a dispatcher, please leave a message. The more accurate the information provided the better we can serve you and address the situation. First, state your complaint and give a description of the involved animal. Next, provide the exact address you are calling about, and then your name, address and contact information. 

If you contact dispatch about a stray confined to your home or yard, it could be some time before an Animal Control officer arrives, depending upon the number and urgency of  other service requests. You can also bring the stray animal to the shelter during business hours. 

To request an update on a previous service request, contact Animal Control.

Service Requests Taken by Metro Animal Services Include: 

  • Cruelty
  • Inhumane treatment
  • Chaining violations
  • Abandonment
  • Bite/quarantine cases
  • Lack of necessary shelter, water & food
  • Lack of veterinary care or grooming
  • Unhealthy living conditions
  • Confined strays and stray animals at large
  • Bat in your home

*Metrocall also takes services requests Monday-Friday from 7am-7pm. Call 311, or visit the Metrocall311 customer service portal.

Animal Services does not take wildlife complaints or deceased animals on the side of the road

For assistance with a wild animal, contact the Kentucky Department of Fish and Wildlife at 1-800-858-1549.

Report a deceased animal to the city

View the Louisville Animal Ordinance


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