Make a Service Request to Animal Control

Our dispatchers are accessible 24 hours a day for emergencies, and during business hours when Animal Control officers are on-duty.

To make a service request, call Metrocall at 311 Monday-Friday from 7a.m.-7p.m. Service requests are also taken via the Metrocall311 customer service portal.

After hours, citizens can call LMPD Dispatch at 502-574-7111 or 502-574-2111. The more complete and accurate information provided the better we can serve you and address the situation. We must have an exact address to respond to complaints. 

Service Requests Taken by Metro Animal Services Include: 

  • Cruelty
  • Inhumane treatment
  • Chaining violations
  • Abandonment
  • Bite/quarantine cases
  • Lack of necessary shelter, water & food
  • Lack of veterinary care or grooming
  • Unhealthy living conditions
  • Confined strays and stray animals at large

Animal Services does not handle deceased animal on the side of the road.  Click here to report a deceased animal to the city.
For a complete explanation please see the Metro Louisville Ordinance related to the Care and Control of Animals.

Service Category: