Accessibility

Accessibility Statement

The majority of pages on this website are accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act. If you have accessibility problems, please let us know.

Information for Users with Visual Disabilities

Images on our website are accompanied by alternative text describing graphics if your browser supports the alt-text function. Documents on our website are presented in many formats. These formats are generally accessible to users using screen reading software.

Some files are posted as Adobe Acrobat PDF (Portable Document Format) files. Users with visual disabilities click here for free access to software from Adobe which will make reading PDF files easier.

If you have any difficulty viewing any page with adaptive technology, click here to let us know.

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info

Find your garbage, recycling, yard waste and junk set-out dates. Sign up for junk set out and street sweeping reminders by email and text!

Note: The Metro311 online reporting website will be offline on Saturday, December 8, 2018 from 7 a.m. until 5 p.m.

Report Something to Us!

MetroCall 311 is now Metro311.  And we have some exciting changes coming soon too!  Learn more now.
 
Login icon   Login to your account to report something to us
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To look up your service request number, sign in anonymously.
   
  • Call MetroCall at 311 or (502) 574-5000
  • Email MetroCall
  • Live Chat - Look for our Live Chat tool in the bottom right corner of our site and chat with MetroCall.