Low Income Home Energy Assistance Program (LIHEAP)


Coronavirus Update - Effective Wednesday, March 18, all six LIHEAP offices are closed for public foot traffic, and all in-person appointments for the remainder of March 2020 have been cancelled.  This includes the LIHEAP offices at four Neighborhood Places sites (South Central, Bridges of Hope, Ujima and Northwest) as well as the Newburg Community Center and Southwest Government Center locations.

Income residents who have no standing appointment, may still apply for LIHEAP by following this process.  Call 991-8391 or visit louisvilleky.cascheduler.com for more information.

Low-Income Home Energy Assistance Program (LIHEAP)
Crisis Phase 

Louisville Metro Community Services' LIHEAP Program is a federally funded program that provides financial assistance to help low-income residents pay utility bills. The Crisis component of LIHEAP operates from Jan. 6th and has been extended until April 30, 2020 (or until funding is expended, whichever comes first.).

This year’s Crisis Program once again features expanded eligibility allowing residents who received a utility bill with a past due amount to apply, in addition to continuing to serve those who received a disconnect notice.

Applicants must be Jefferson County residents with a household income at or below 130 percent of the federal poverty guidelines (e.g. for a household of four, the gross monthly income cannot exceed $2,790.00).

Applicants must also meet one of these eligibility requirements:

  • Received a brown bill, disconnect notice from their utility service provider, or
  • ​Received a current bill with a past due amount, or
  • Received an eviction notice if their utilities are included in the rent, or
  • Within 4 days of running out of bulk fuel; or
  • Within 10 days of running out of pre-paid electric services.

Modified service delivery

Clients with standing appointments can still apply for LIHEAP and are being advised to mail required documentation to the central LIHEAP office at the Louisville Metro Office of Resilience and Community Services offices at the following address:  The Edison Center, Attn:  LIHEAP, 701 W. Ormsby, Suite 201, Louisville, KY 40203 or utilizing Drop Boxes in front of the six LIHEAP offices.

The following information should be mailed as soon as possible and postmarked no later than April 30, 2020.  A copy of the required documentation is advisable but if original information is mailed, our LIHEAP staff will return the application by mail.  LIHEAP applications will be processed by LIHEAP staff and mailed back to the recipient.  Residents may call Metro311 at 311 or 574-5000 for more information.

LIHEAP Documentation:

  • Family Profile Form - click here
  • Remote Processing Form - click here
  • Proof of all household income for the preceding month (Food Stamp award letter, Social Security Award letter, pay stubs, etc. or proof of $0 income. Note: Zero Income forms are available by clicking here.
  • Social Security card(s) or official documentation with Social Security numbers for everyone living in the household; and
  • Disconnect notice or a current bill with a past due amount; or
  • Eviction notice if heating expenses are included in the rent. If heat is included in rent, clients must also provide a copy of the lease in addition to the eviction notice; or
  • Statement from utility company that shows 10 days or less of service if participating in pre-paid electric service.

A representative can help you apply.

Individuals who are unable to apply for this program in person may send a representative on their behalf. Simply provide the representative with a hand-written note, dated and signed from the applicant, giving them permission to handle your application for services. The representative will also need to provide the required documentation above that is required to apply for the services/programs. Residents who are homebound and who are unable to send a representative may call (502)780-7937.

LIHEAP Drop Boxes are available at one of these six locations listed below:

  • Northwest Neighborhood Place/Academy at Shawnee, 4018 W Market St., 40212
  • South Central Neighborhood Place, 4255 Hazelwood Ave., 40215
  • Neighborhood Place Ujima/Duvalle Education Center, 3610 Bohne Ave., 40211
  • Neighborhood Place/Bridges of Hope, 1411 Algonquin Pkwy., 40210
  • Newburg Community Center/East, 4810 Exeter Ave., 40218
  • Southwest Government Center/Dixie Highway location. 7219 Dixie Highway, 40258

Callers who require more information can contact Metro311 by simply dialing 311 or (502) 574-5000, email metro.311@louisvilleky.gov, visit the website’s On-line Customer Service at https://louisvilleky.gov/government/metro311, tweet @LouMetro311, or download the free Mobile 311 app from the website. Residents can also call Metro United Way’s 2-1-1 help referral service.

2019-2020 Federal Poverty Guidelines

130% Federal Level

Persons In Household

Gross Monthly Income

















Each Additional Person

Add $479.00


LIHEAP Vendor Solicitation for 2019-2020 Season
New vendors wishing to participate in the LIHEAP 2019-2020 program are required to complete documentation. Packets can be downloaded by clicking here, or picked up in person at the LIHEAP administrative office, 701 W. Ormsby, Suite 201. The office will be open Mon. - Fri., 8 a.m. to 5 p.m. and it is recommended to call first, 574-6082.


Save Money and Save Energy

Louisville Metro Resilience and Community Services and the LIHEAP team are proud to share the following “Energy Savings Tips and Information Booklet” to help you save on energy all year long.  To learn more, click here...






Need help managing your energy usage?

The WeCare Program works to help income-eligible LG&E customers lower their utility bills and provides a safer, more comfortable home. More importantly, LG&E helps customers learn how to be more efficient – whether it’s through your own energy conservation efforts, or through the installation of energy-saving devices. Eligibility requirements include:

  • LG&E and KU electric or LG&E gas customers who have lived in their home for one year with 12 months of continuous service.
  • Customer’s income must meet the guidelines of the federal government’s Low Income Heating Assistance Program (LIHEAP).
  • Home must not have received WeCare services or an On-Site Home Energy Analysis in the last three years.

Customers who meet the program’s requirements can call 1-800-356-5467 or visit lge-ku.com/wecare to sign up.

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Project Warm Workshops
Project Warm's free workshops help families take control of their energy usage and learn "do-it-yourself" energy-saving tips. Free supplies will be distributed at the end of the workshop such as clear plastic/tape for windows, caulk to seal openings around windows and sealing foam.  Visit the Project Warm website for more information.  


The Low Income Home Energy Assistance Program (LIHEAP) is funded by federal grants and is a pass through block grant from the Kentucky Cabinet for Health and Family Services.