Connecting you to the city

You can reach us by phone, e-mail, live chat, mobile app, Twitter and through online reporting. 

Make a service request

Make a Service Request

Fill out the form, if you have any issues with animals, insects, construction, business concerns, drainage & flooding, garbage & recycling, MSD, parks & trails, property maintenance, sewer, and issues...

Download the 311 app

download 311 app

When you download our free app to your iPhone, Android, or Windows Phone, you can submit service requests immediately. Use it, if you need a city service and help with non-emergency issues...

MetroCall 311 Toolbox

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info
Report Something to Us!
Call MetroCall at 311 or (502) 574-5000, email MetroCall, or try our online customer service portal located here. You can sign in with your username or password or report something anonymously.