Air Quality Alert for Friday, 9/4 and Saturday, 9/5


September is a national preparedness month. Get ready, build a kit, learn the facts!


Safety Tips Available

Disaster ready every day

Emergency Management Agency supports you and first responders with disaster preparation, response...

Saving lives every day

Emergency Medical Services keeps you alive during the critical period of your sudden injury or illness.

Connecting you to emergency help

MetroSafe connects you to police, fire department, emergency medical help and various first responders.

Connecting you to the city

MetroCall connects you to the city government.

About us

Through merger, Emergency Management Agency/MetroSafe was created on September 12, 2005. Through another partnership, we became Emergency Services, comprised of Louisville/Jefferson County Emergency Management Agency, Louisville Metro EMS, MetroSafe (911) and MetroCall (311) on February 27, 2015.

We took a phased approach to our creation from consolidating 9-1-1 public safety answering points to building a 13-site 800 MHz radio system – creating a one stop shop for 9-1-1 call handling, emergency communications dispatching and coordinating Emergency Management ...

EMA/MetroSafe Toolbox

Enter your address and MyLouisville will find nearby city services in the following categories…

  • Sanitation Services
  • Emergency Services
  • Political Info
  • General Location Info
Report Something to Us!
Call MetroCall at 311 or (502) 574-5000, email MetroCall, or try our online customer service portal located here. You can sign in with your username or password or report something anonymously.