MetroCall 311's Top Ten Questions

MetroCal 311 

Citizens contact MetroCall 311 by phone or online with questions and concerns about many topics. Below is the Top Ten List of MetroCall 311 concerns.



1.
When is my junk week and how do I dispose of large items?
This is the most-asked question we receive in MetroCall 311.  

If you live in the Urban Services District (formerly the City of Louisville limits), you are now provided junk pickup a few times a year. To find your schedule use our Map It Tool and enter an address.



You can also click here to sign up to receive a text or email reminder before your next scheduled junk date.

To find out what junk items are acceptable (hazardous items such as used motor oil, antifreeze, pool chemicals, etc. cannot be set out) and the rules for setting out your items, click here. If you don’t want to wait for your scheduled pick up, you have hazardous items, or if you live in a suburban area outside of the Urban Services District, click here for alternative disposal options. If you have a question or concern about your junk collection, click here to visit MetroCall 311 online. During regular business hours, you can also chat live with MetroCall here.



2.
Private Property Maintenance, Weeds, Trash
Tenants, landlords and homeowners have certain obligations that help to make our neighborhoods good places to live. For information on property maintenance obligations, click here. If you want to report a problem with a private property in your neighborhood such as high weeds and grass, trash and junk in the yard or an unsafe or unsightly structure, use our online reporting tool



3.
Non-Emergency Police Phone Numbers
There are many police situations that are not imminent emergencies and do not warrant calling 911. These situations include noise complaints, illegally parked cars that block access or the flow of traffic, non-injury accidents, suspected drug activity, etc. In cases such as these, contact LMPD at 574-7111 or click here to access the Metro Police website. Click here to see the most popular Metro Police phone numbers people request.



4.
Garbage Collection
Garbage must be set at the curb or the alley no earlier than 4 PM on the day before your collection day and no later than 6 AM on collection day. All containers must be removed from the street or alley no later than 4 PM the day after collection and stored on your property.

For guidelines or to find out when your collection day is click here.

Holiday Collection Schedule
There is no garbage collection on Metro Government holidays. When a holiday falls on a weekday, all collections for that day (garbage, yard waste, and recyclables) will be canceled and collected the following day. All collections for the remainder of the week are delayed for one day.

Garbage Collection Holidays

New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day



5.
Animal Concerns
Stray animals can be dangerous to citizens and occasionally end tragically for the animals themselves. Animals that are killed in the roadway are picked up by Louisville Metro government or the State Highway Department. To report a dead animal in the roadway, click hereMetro Animal Services will respond to complaints about inhumane treatment, animal bites and stray animals. They also care for animals at their facility where many of them are placed for adoption.



6.
Courts and Jury Duty
It's sometimes difficult to determine the purpose of each court in Jefferson County and the responsibilities of serving on a jury. For court and jury duty information, go to http://courts.ky.gov.



7.
Recycling
Recycling conserves landfill space, energy, and natural resources. Recycling is available to all Louisville Metro residents either through curbside collection or at various drop-off recycling locations. If you live in the Urban Services District (formerly the City of Louisville), click here to find your collection day, to request a new or replacement recycling bin or for guidelines and the items that are accepted. Curbside recycling collection outside of the Urban Services District is the responsibility of the individual residents and is contracted through private haulers. If you live in a small city, contact your city administrator for guidelines and acceptable materials.

Holiday Collection Schedule
There is no recycling collection on Metro Government holidays. When a holiday falls on a weekday, all collections for that day (garbage, yard waste, and recyclables) will be canceled and collected the following day. All collections for the remainder of the week are delayed for one day.

Recycling Collection Holidays

New Year's Day
Martin Luther King Jr. Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Note: The collection of all garbage, yard waste, and recycling is delayed by one day following holidays.



8.
Potholes
Metro Government places a high priority on making sure our roadways are as safe and well maintained as possible. This is done with the help of our citizens who notify the city when they discover a pothole on a city street. To report a pothole, use our online reporting tool by clicking here.  Or download our mobile app for MetroCall 311, take a picture of a pothole and send it to us! Learn more here:  http://www.louisvilleky.gov/mobileapps/mobile311.htm



9.
Abandoned Vehicles
Vehicles parked on private property must be parked on a hard, durable surface (not on dirt or grass) and must be operable, licensed and cannot be in a state of disrepair (including flat tires). An unlicensed and/ or inoperable vehicle can be stored in a garage or three sided carport. Click here to report an illegally parked vehicle on private property.

Vehicles parked on streets, alleys or easements are considered abandoned if they have not been moved for over 24 hours. The police will mark the tires and then recheck to see if it has been moved. If not, the vehicle will be tagged for towing.

Click here to report an abandoned vehicle. Please be prepared to give the exact location and description of the vehicle including a license number if available.


10.
Obstruction of the Right-of-Way

Keeping our roadways and sidewalks safe is important for our safety. When the right-of-way is obstructed by overgrown bushes or trees or someone has placed an item in the road or on the sidewalk, it becomes a hazard for drivers, bikers and pedestrians. To report an obstruction, click here.