MetroCall Online

MetroCall 311 Online offers a fast, simple and convenient way to obtain information or request a service from Louisville Metro Government. Whether you need to report a pothole or find out what's happening on the Waterfront, MetroCall Online is the connection to your local government.


Live Help
Live Help is now available during normal business hours. Click here to chat online live with a MetroCall 311 representative. If Live Help is unavailable, you will be asked to leave an email message for MetroCall.


Request a Service
To request a service, register a complaint or share a comment or suggestion about Louisville Metro Government issues or concerns, click here.

Get Answers
Every department in Louisville Metro has an " I Want To... " section with answers to the most popular questions they receive. We've combined all department I Want To sections in one convenient place!  Just click here.

Contact Us 
Contact MetroCall by email. To reach MetroCall by phone, simply dial 311 or (502) 574-5000 - 24 hours 7 days a week.

311 can be accessed via a cell phone if your cellular company carrier has programmed the 311 number to its towers.  If not, you can call (502) 574-5000 on your cell phone and be connected to the 311 call center.

To see department phone numbers, click here.

MetroCall Online is not only a smart way for providing information and delivering government services but also a great management tool for making Louisville Metro Government more efficient, effective and accountable. Our citizens deserve no less!

Become a MetroCall 311 Neighborhood Association Liaison for your Neighborhood Association. Want to know how? Click Here!